Weston Lane SurgeryTel: 023 8044 9913
Harefield SurgeryTel: 02380 472816
In line with Department of Health Guidelines, The Caldicott Report and the Data Protection Act we wish to advise you of how we handle information we hold about our patients.
You have the right of access to your health records.
Everyone working for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit, we may need to share some information about you.
We only ever use or pass on information about you if people have a genuine need that is in yours and everyone’s interest. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.
Anyone who receives information from us is also under a legal duty to keep it confidential.
A brief overview of the Data Protection Act and The Caldicott Report which govern the way we process and store personal information is outlined overleaf.
The Data Protection Act 1998 was revised in 1998 to include:
The 1998 Data Protection Act has 8 basic principals and applies to everyone who handles personal data and to the way in which the data is stored and used. They are;
The staff at Weston Lane and Harefield Surgeries are subject to the confidentially and security recommendations of the “Caldicott” Report which in conjunction with the Data Protection Act combine to advise and monitor the staff in the handling of patient identifiable confidential information
We have practice policies for Information Governance, Computer Security and Confidentiality which can be obtained on request from our Practice Manager.
In the first half of 2014 most of the medical data that is held by the practice will be extracted and sent to a central data store for the NHS at the Health and Social Care Information Service (HSCIC). This is not to be used as part of your care but will facilitate management of the health service and research by the NHS and other organisations such as universities of pharmaceutical companies.
Information will also be sent from any hospital treatment that you may have and, later on in the programme, information from mental health services and social services will be included. Weston Lane and Harefield Surgeries are required by law to send this information although you, as an individual patient, can opt out.
Information about medical diagnoses, prescribed drugs and test results will be some of the information uploaded. Your NHS number, date of birth and postcode will also be included but not your name or full address.
You can object to the information being uploaded from the practice. This will only apply to information in the practice and not information from other sources. A second opt out is available if you wish to prevent information which may identify you from leaving the HSCIC and going to other organisations.
This is separate to the Summary Care Record which you may have heard about previously. The SCR is designed to improve your care. You may have sent in a form opting out of this in the past. Unfortunately the Department of Health has stated that that opt out will not apply to this new project and a further opt out is required.
You should have had a leaflet through your door from the NHS with some information about the project. Further information is available at the official NHS site or an excellent and more detailed summary is available from Dr Neil Bhatia, an NHS GP, at his care.data page .
If you wish to opt out of this programme Just inform the practice and we will record your wishes on your computer record.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If a patient wishes to complain they can either contact the GP practice or NHS England as follows:
Contact Number: 0300 311 2233
Postal address: NHS Commissioning Board, PO Box 16738, REDDITCH. B97 9PT
Further written information can be found, within the patient leaflet, available from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
You have a right to see your health records at any time under the Data Protection Act 1998. If you wish to see your health records, please request an Access to Medical Records form. This will detail all the information we require and any associated fee.
1. Any patient can request a chaperone for any physical examination
2. Before performing an intimate examination, the doctor or nurse will ask you if you would like a chaperone
3. For intimate examinations, the doctor or nurse may request that a chaperone is present for the examination
4. The chaperone will usually be a nurse or a specially trained member of staff but could occasionally be a doctor
5. The doctor or nurse will check that you are happy with the chosen chaperone before inviting them in
6. The doctor or nurse will usually clarify with you again the nature of the examination and the reason for it when the chaperone is present
7. The chaperone will always be expected to stand inside the curtain
8. The chaperone is primarily there as an independent observer of the procedure but they can support you and they might pass equipment to the doctor
9. If there is not a chaperone available, you may need to rebook your appointment
The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and all other staff have a right to care for others without fear of being attacked or abused.
We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and all other staff courteously and act reasonably.
All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.
However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from The Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.
Removal From The Practice List
A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing Other Members Of The Household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or other staff at risk.
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