INFORMATION FOR PATIENTS REGARDING
WUHAN NOVEL CORONAVIRUS INFECTION
All travellers who develop relevant symptoms ( for example respiratory symptoms, shortness of breath, cough, fever) however mild, within 14 days of returning or transitioning from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau should not attend the practice, but should remain at home and immediately call NHS 111 for advice.
Requesting an appointment
Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.
This is to ensure that you are given an appointment with the most appropriate healthcare professional and that our resources and appointments are used most effectively.
Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them.
All our staff are regularly trained in patient confidentiality.
You can consult with your doctor online, this is called an eConsult. Click on the picture above and it will guide you through the quick and easy process.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
We cannot accept repeat medication requests through this service.
Routine appointments are now released throughout the day after 10:30am and again after 3:30pm and are available to be booked by calling the surgery or online. Routine GP appointments are available for 14 days ahead. Nurse appointments can be booked up to 4 weeks ahead.
Please remember to cancel your appointment if no longer needed. You can do this by replying to your appointment reminder text message if you received one
Flu vaccine available today - No Appointment Necessary
Please visit your normal surgery or Weston Lane, or Ladies Walk
Available all day every day at Weston Lane and Ladies Walk.
Bitterne Park, all day Monday and then every morning.
When we are very busy there may be a short wait before you are seen (subject to staff and stock availability).
You should get a flu jab if you have:
► Chronic lung disease including asthma
► Chronic heart disease
► Chronic liver or kidney disease
► Lowered immunity
► Chronic neurological disease
Or if you...
► Are aged 65 or over
► Are, or may be, pregnant
► Look after someone who wouldn’t be able to manage without your help
Is My Prescription Ready?
A high number of calls we receive throughout the day are from patients that are signed up for the Electronic Prescription Service (ePS), asking if their prescription is ready. Repeat prescriptions are processed in 2 working days, and are sent via ePS straight to your nominated pharmacy.
Please contact the Pharmacy directly after 2 working days if you would like confirmation that your prescription is ready for collection.
Please do not phone the surgery.
If you're not already signed up to ePS please speak to your pharmacy.
Would you like to get more involved with activities, groups and services that are local to you and help you to improve or maintain your health and general wellbeing?
Do you find it difficult to know where to start, face challenges to getting along to activities, or would you like some support to take those next steps?
SO:Linked is a service for adults who live in Southampton or who are registered with a Southampton GP. You can get in touch by phone, email or by dropping by to one of our Come and meet us sessions across Southampton.
Whether you’re managing a long-term health condition, facing challenges, feeling lonely or have had a change in circumstances; getting involved in community activities or volunteering can really help whatever your circumstances. In Southampton there are so many groups and activities – there really is something for everyone!
Web: www.solinked.org.uk E: email@example.com Tel: 023 8021 6050
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(Site updated 21/02/2020)