We offer same-day urgent care for those urgent symptoms/ conditions that cannot wait for a routine appointment.
Urgent care is open from 8am until 10.30am and 2pm until 4:30pm every day.
If you are in need of same-day urgent care please call the practice. A member of our reception team will ask for brief details of the problem and your contact details. You will be given a call-back from one of our duty team (GP, Nurse Practitioner, Practice Nurse) who may provide advice, a prescription or an appointment.
If an appointment is required it may be at one of our other partnership sites, or with our extended hours provider- Southampton Primary Care Limited (SPCL) at a hub site. See the extended hours tab for more information.
Please note that we do not operate a walk in service at any of our sites.
At times of exceptionally high demand, urgent care may close early for the purpose of patient safety. We apologise for any inconvenience.
Routine appointments are released throughout the day after our morning urgent care service has finished at 10:30am. Routine appointments can be booked for up to 14 days ahead. We give priority to urgent care calls between 08:00 - 10:30 and 14:00 - 15:30, and request that you call outside of these times to book a routine appointment. To help book your appointment, we request that you share a brief description of your problem with the reception team.
Please do ask our team about Hub appointments and Extended hours appointments.
Please remember to cancel your appointment if no longer needed.
eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics.
All eConsults will be answered by the end of the next working day.
Please note: we cannot accept repeat medication requests through this service.
Living Well Partnership offers extended hours appointments in the evenings with GPs, Nurses and Healthcare Assistants.
Face to face and telephone appointments are available.
For more information or to book an extended hours appointment, please speak to reception.
Home visits are only available for patients who are housebound because of illness or disability.
Requests for same day home visits are triaged by the urgent care team.
Please telephone reception between 8am & 10:30am if you require a home visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the Practice.
If you have injured yourself or had a fall but do not need to attend A&E, phone the surgery first for advice.
Alternatively visit the Royal South Hants Minor injuries unit. More information is available here
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